Monaco Service Center AKA Monaco Hospital, Wildwood, Florida

View from our room in Monaco Service Center

View from our room in Monaco Service Center

There are many parts of Florida that resemble Africa.  These wide oak trees with moss are an example.  And there are wide open plains just filled with them – widely separated by fields of grass.  It is beautiful.  And last night we watched for the third time The Patriot with Mel Gibson that contains scenes of  Plantation entrances lined with wide oaks that form a covered road, cooler by far than the surrounding area.  These covered roads are many in Florida, mostlly owned by rich folk.  They are lovely to behold and a pleasure to ride liesurely on a recumbent bicycle.

Monaco is a manufacturer of motor homes with a sterling reputation.  I must say that once we found out about the ‘Hospital’ in Wildwood, Florida we were much encouraged and as you might say, “we saw light at the end of our trek” for good solid service.  There have been some persistent problems with water leaks and many other punch list items some of which were darn near fatal and some of which are cosmetic.  The sum of Hospital time this year is around three months out of the 9 months we owned the Holiday Rambler Endeavor.  These are beautiful machines made by Monaco.

We purchased our coach (manufacturers like to use this term, coach, but most of us call them motor homes) from Lazydays in February of 2008.  The sales department was awesome with people of all kinds falling all over us at every step and fulfilling every whim.  About a minute after we signed the papers everything changed and until we found this Monaco Service Center in Florida nine (9) months later, we were fit to be tied, which is nice way of saying we were ready to kill, write honest blogs, and generally seek revenge.  “Nevermore”, says the Raven.

A week ago we arrived at Lazydays full of fighting spirit and armed with a list as long as a man’s tie.  I would stop at nothing until speaking with a person who had authority.  Within an hour I was siting in front of  T.J., the service manager.  Only later did I realize he was doing the nod and smile.  Now nod and smile is not easy to pull off and it is harder to detect when an expert is executing this strategy.  T.J. is highly trained, think Seal vs G.I.  He had the chance to say: “Bob, I’ll take care of this”.  Instead he took advantage of my good will and uttered nonsense, for example, “oh geeze” or something close.  My mistake was telling him we were headed to the Hospital.

Dean Koontz was a favorite airplance author of mine until his latest “Your Heart Belongs to Me”.  About every 10 pages he throws in a big word like, inanition.  Only a spelling bee champion would know what this means.  Websters On-line defines it as the quality or state of being empty, such as, empty headed.  This is T.J.’s behavior.  He is an extremely nice man suffering from inanition.

Not Monaco Service Center.  These folks are pleasant and responsive and know what they are doing.  When we met Matt and Brady we knew we were, like the man on T.V. says “in good hands”, and these hands were bigger than a camilion.   We must thank Bob Richardson for following up with a call to service manager Caroline Champion in Wildwood.  She is an expert and did in fact say, “I’ll call you on Monday or Tuesday” with an appointment for follow-up surgery.

Right now we wait patiently for a toilet part to arrive.  We were admitted to the emergency room on Wednesday morning and put in the triage queue.  On Thursday our time had come; the problem was diagnosed and a part sought.  They were out.  So we had to wait through the weekend for closure, which we expect tomorrow. 

Who can complain though, the camping is free and the view from our room was nice and sunny and mild.  And Monaco picked up the tab.  “Huzzah.  Huzzah.  Huzzah.”   


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One Response to “Monaco Service Center AKA Monaco Hospital, Wildwood, Florida”

  1. Gregg Colton Says:

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